Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Returns/Exchanges Online:
If you would like to return or exchange an item that you have received in the last 14 days, you must acquire an RA# (return authorization) by filling out our return form here. Items requested for return after 30 days will be considered for store credit only, unless rejected completely. Items returned without an RA# will not be accepted. Many items ship direct from the vendor and returns may need to be returned directly to them. When providing an RA# we will provide return shipping address as well. Any items sent to the store or incorrect address, if noted in return email, will incur a charge for additional shipping to the correct location.

Orders that are Ineligible for Return:

Custom orders are made to order and are not returnable or refundable. We are happy to help you with any and all questions regarding our return policy and about your order that you may have and swatches are available for most bedding and upholstery orders. Please double and triple check your email confirmation and call as soon as possible to make any changes.
Custom orders are placed 2 business days after the order is received and can not cancelled or changed at that time. Please note that different fabrics, woods, and other home furnishing elements have different wear ability, and the nature of these items are uncontrollable. Furniture deliveries must be inspected thoroughly upon arrival for any damages or mistakes. All damages or imperfections must be documented with the delivery driver for quality assurance and speedy resolution.

*Please Note:
We reserve the right to fix and exchange any item that is defective or damaged before the option of a refund is offered. This applies especially to custom items. Refunds or exchanges will be agreed upon once the items have been returned and reviewed. If an item is claimed to be damaged or incorrect and found not to be, then items will be shipped back to customer with additional shipping and return label fee charges or a 25% restocking fee in addition to the original shipping, and return label costs will be deducted from the refund. This will be the choice of the customer.
Items that are not eligible for return unless damaged or incorrect at the time of shipment:
  • Bella Notte Linens and Apparel. Made to order as custom
  • Eloquence. All Sales Final
  • Face to Face Designs. All Sales Final
  • Magnolia Rugs and Furniture: All Sales Final (please note Magnolia pillows are eligble for return).
  • Sugarboo. All sales final
  • Sweet Gumball. All Sales Final
Eligible Items for Return:
Items that are eligible for return are not listed above. Items must be received within 15 days from date of RA# issue in perfect condition and in original packaging. All shipping charges on items that are not damaged or defective are nonrefundable, therefore deducted from the refund, and return shipment will be paid by the customer. Returned items that are unfit for resale due to (but not limited to) pet hair, cigarette smoke, or are dirty will be sent back to the customer with additional shipping charges.

*Please Note:
Many items are dropped shipped directly from the manufacturer and will need to be shipped directly back to them. Any items returned to our Massachusetts address without prior authorization will be forwarded on to the manufacturer and additional shipping charges will be deducted from your refund.

Free Shipping items returned or exchanged:
Purple Rose Home offers free shipping on a variety of products. Free Shipping is available within the United States only and excludes Alaska and Hawaii. If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. The customer is also responsible for shipping the item back to Purple Rose Home or the manufacturer specified during the return process. If you would like to exchange an item that was shipped free and falls under returnable items, an additional standard shipping charge will apply to cover our costs.

Shipping Policy:
All in stock items will be shipped within 3 business days of purchase. Many of our bedding lines are made to order. In event of a backorder we will allow the customer to cancel the order. Items will be shipped via UPS, USPS, and Fed Ex. Shipping charges will vary per item. Turn around times differ per vendor. See our Shipping page for more information on shipping for individual companies. Please contact us for any other turnarounds that may not be listed on our website. Shipping charges are non refundable for items that are not considered damaged or defective. See below for more information on shipping charges, returns and more on specific products.

*Please Note, Free Shipping:
Free Shipping applies only to shipping within the Unites States, excluding Alaska and Hawaii . For orders out of the US, please contact us for a shipping quote. Canada orders please place your order directly online. We will email you with a shipping quote. Our order form is only a means of gathering your information, all payments are processed manually. Your order can still be cancelled if the shipping quote does not suit you.

*Please Note, Shipping Time Frames:
Items may deliver sooner and in some cases after the proposed ship date, which is out of the hands of Purple Rose Home. Purple Rose Home will notify the customer as soon as we are aware if your order is on back order or may be delayed beyond a reasonable time frame. Please be patient with any delayed orders as we are anxiously awaiting their ship date as well.

Order Payments, Cancellations & Changes:
All orders will be charged upfront. Customer will have up to 3 business days to cancel or change any custom orders. After this time, order can not be changed or cancelled. All cancelled orders after this time will incur a 25% restocking fee (except MATTEO which is a 50% restocking fee). All other orders can be cancelled or changed in up to 2 business days time. If orders are cancelled in appropriate time frame we will refund you credit card.

Coupon Codes:
Purple Rose Home offers coupon codes for various items and promotions. Coupons can not be combined with any other offers. It is possible our system may accept a coupon on an invalid item, attempting to use said coupon on other promotions, including but not limited to already discounted items and free shipping, will be voided when your order is processed.

Bedding Orders:
Our bedding lines, i.e. Matteo and Bella Notte Linens are extensive lines with many color and fabric options to choose from, therefore all bedding orders will be custom made to order. When placing your bedding order please note that dye lots can vary and we recommend ordering all items of the same color in one order to ensure continuity. Purple Rose Home as well as the manufacturer of your custom bedding order assume no responsiblity on dye lot variation on items of the same color placed in separate orders. Pine Cone Hill may incur a 15% restocking fee on returns and will be reviewed on a per instance basis.
*Please Note Bedding: Purple Rose Home recommends using the utmost care when laundering any items with a tassel or an unfinished edge. Hand washing or using a garment bag is preferred by Purple Rose Home. Purple Rose Home will not accept any returns on Tat, Hammock, or any other Matteo Bedding with raw edges that have been damaged during any washing process.
*Please Note Holiday Orders: When placing orders for Bella Notte Linens, there will be no guarantee of delivery for Christmas if your order is placed after October 15, 2015. Any orders placed after this date, may deliver after Christmas and Purple Rose Home will not be responsible for any delays.

Furniture:
Most of our furniture items have a distressed finish that is deliberate and not to be considered defective. Some manufacturers, i.e. Justin Camlin allow the customer to control the level of distressing. Other lines are uncontrollable and this is how they were designed to look.
Due to the nature of natural elements being used for most of our furniture pieces, i.e. wood and metal, furniture pieces may fluctuate over time due to the levels of humidity in you climate area. Expanding and contracting of furniture in humid areas may cause the wood to split naturally. This is not a defect and will not affect the durability of the piece. High moisture areas may also cause rusting on pieces made from metal.
Other natural occurrences in painted wood furniture may be the visibility of knots or the wood grain over time. This is also not a defect and will not affect the structure of the piece of furniture. Touch up paint may be available depending on the manufacturer.
Some fabrics for upholstery pieces may have fabrics with embroidery or texture that may loosen. Not all loose embroidery is considered defective. If single strings on embroidery loosen, do not pull these strings. Simply snip them as close to the piece of furniture without damaging further. Please see specific vendor warranties for information on defective fabric.

Online Payment Policy:
Purple Rose Home accepts American Express, Mastercard, Discover and Visa credit cards. Orders placed are not charged immediately. We manually process all orders into our point of sale system after our 3 day ordering grace period (found above).

Privacy Policy:
Here at Purple Rose Home, we value our customers and respect your privacy. We assure you that all information you provide us during payment is safe. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Vintage Items:
All vintage items are final sale. These items are one of a kind and described as accurately as possible. Before making a purchase please contact us via email or by phone, to request any other information about the item that you might require.

In Store Return Policy:
All items purchased in Store are final sale. Please ask about our "Take and Try" program. Any item you can carry out, you will have 24 hours to bring the item to your home and check for matches to your existing decor, in exchange you will leave a credit card number or a check that will be charged or cashed if the item is not purchased or returned to the store after 24 hours. Any damages to the item while out on loan will result in the full charge of the item on your credit card or in the case of a check it will be deposited. Please do not confuse the website return policy with the in store policy.

Copyright:
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Purple Rose Home. The collective work includes works that are licensed to Purple Rose Home. Copyright 2003, Purple Rose Home ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Purple Rose Home or purchasing Purple Rose Home products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Purple Rose Home or to purchase Purple Rose Home products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Purple Rose Home. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks:
All trademarks, service marks and trade names of Purple Rose Home used in the site are trademarks or registered trademarks of Purple Rose Home

Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Purple Rose Home disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Purple Rose Home does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Purple Rose Home does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:
Purple Rose Home shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Purple Rose Home has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:
In the event that a Purple Rose Home product is mistakenly listed at an incorrect price, Purple Rose Home reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Purple Rose Home reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Purple Rose Home shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination:
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Purple Rose Home without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice:
Purple Rose Home may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Purple Rose Home.

Miscellaneous:
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Purple Rose Home products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Purple Rose Home products) must be commenced within one (1) year after the claim or cause of action arises. Purple Rose Homes failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Purple Rose Home may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Purple Rose Home or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer:
Purple Rose Home does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Purple Rose Home is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Purple Rose Home reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Purple Rose Home in its sole discretion.

Indemnification:
You agree to indemnify, defend, and hold harmless Purple Rose Home, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links:
In an attempt to provide increased value to our visitors, Purple Rose Home may link to sites operated by third parties. However, even if the third party is affiliated with Purple Rose Home, Purple Rose Home has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Purple Rose Home. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless,Purple Rose Home seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).