Return Policy:
Website Return Policy:
All custom items are
final sale, please see below for custom order descriptions. If you
wish to return an item that is not considered custom, please email us
within 3 business days of the receipt of the item for a return
authorization. Items
must be received within 15 days from date of the authorization in
perfect condition and in original packaging. All shipping charges are
nonrefundable and return shipment will
be paid by the customer. Returned items that are unfit for resale due
to (but not limited to) pet hair, cigarette smoke, or are dirty will be
sent back to the customer with additional shipping charges
.
Casafina and Juliska items that are not in stock will be considered
custom and will not be returnable. Customer will be notified if these
items are not in stock. See below for custom return policy.
Custom Items in store and on the web:
Custom orders are made to order and are not returnable or refundable.
Custom orders pertain to all furniture and bedding, Aidan Gray
furniture and lighting, all Bella Notte Linens and Apparel, BSC upholstery furniture, Currey and
Company lighting, Guildmaster furniture, Justin Camlin furniture, all Matteo, Pine Cone Hill
bedding, Redford House furniture, Serena and Lily all. Juliska and Casafina are considered custom if the items are not in stock. You will be notified in this case. We are happy to
help you with any and all questions regarding our return policy and
about your order that you may have and swatches are available for most
bedding and upholstery orders. Your custom web order will be
followed up with a confirmation from The Purple Rose. Please note that different fabrics, woods, and
other home furnishing elements have different wearability, and the
nature of these items are uncontrollable.
If you would like to cancel or change your order please let us
know
within 3 days of the date on our emailed confirmation. After 3 days
from this time we send the
order off to our vendors and a 50% non refundable deposit, via
the payment method you have provided to us, will be charged. The
balance will
be due once your order has shipped from our vendor. Unfortunately any
orders in store or
online that are canceled after the 3 day time period will incur a 25%
restocking fee
with no exceptions.
Shipping charges are non refundable on restocked items, and customer
is responsible for finding a return shipper as well as the return
shipment cost on all returns. Orders that were offered free shipping
and that are returned will have standard shipping deducted from their
refund as well.
Please inspect your order thoroughly upon arrival for any damages or mistakes.
Furniture deliveries must be inspected thoroughly and completely and all damages or
imperfections must be documented with the driver for quality assurance
and speedy
resolution.
Turn around times differ per vendor please see product description
for shipping times. Please contact us for any other turnarounds that
may not be listed on our website.
Bedding Orders:
Our bedding lines, i.e. Matteo, Bella Notte Linens, Pine Cone Hill, and
Serena and Lily are extensive lines with many color and fabric options
to choose from, therefore all bedding orders will be custom made to
order. When placing your bedding order please note that dye lots can
vary and we recommend ordering all items of the same color in one order
to ensure continuity. The Purple Rose as well as the manufacturer of
your custom bedding order assume no responsiblity on dye lot variation on
items of the same color placed in separate orders.
*BEDDING Please Note: The Purple Rose recommends using the utmost care when laundering any items with a tassel or an unfinished edge.
Hand washing or using a garment bag is preferred by The Purple Rose. The
Purple Rose will not accept any returns on Tat, Hammock, or any other
Matteo Bedding with raw edges that have been damaged during any washing process.
*Please Note: When placing orders for
Bella Notte Linens, there will be no guarentee of delivery
for Christmas if your order is placed after October 15, 2010. Any
orders placed after this date, may deliver after Christmas and The
Purple Rose will not be responsible for any delays.
Furniture: Most of our furniture items have a distressed finish that is deliberate and not to be considered defective. Some manufacturers, i.e. Justin Camlin and Redford House, allow the customer to control the level of distressing. Other lines are uncontrollable and this is how they were designed to look. An extra charge may occur with Redford House when controlling distressing.
Due to the
nature of natural elements being used for most of our furniture pieces,
i.e. wood and metal, furniture pieces may fluctuate over time due to the
levels of humidity in you climate area. Expanding and contracting of
furniture in humid areas may cause the wood to split naturally. This
is not a defect and will not affect the durability of the piece. High
moisture areas may also cause rusting on pieces made from metal.
Other natural occurrences in painted wood furniture may be the visibility of knots or the wood grain over time. This is also not a defect and will not affect the structure of the piece of furniture. Touch up paint may be available depending on the manufacturer.
Some fabrics for upholstery pieces may have fabrics with embroidery or texture that may loosen. Not all loose embroidery is considered defective. If single strings on embroidery loosen, do not pull these strings. Simply snip them as close to the piece of furniture without damaging further. Please see specific vendor warranties for information on defective fabric.
Shipping Policy: All in stock items
will be shipped within 3 business days of purchase. We do our best to
keep up with our inventory, and apologize for any inconvenience a
backorder may cause. In event of a backorder we will allow the customer
to cancel the order. Items will be shipped via UPS and Fed Ex. Shipping
charges will vary per item.
Online Payment Policy: The Purple Rose
accepts American Express, Mastercard, and Visa credit cards. Orders
placed are not charged immediately. We manually process all orders into
our point of sale system after our 3 day ordering grace period (found
above).
Privacy Policy: Here
at the Purple Rose, we value our customers and respect your privacy. We
assure you that all information you provide us during payment is safe.
Paypal is a secure and well renowned site used by millions of people
everyday.
Vintage Items: All
vintage items are final sale. These items are one of a kind and
described as accurately as possible. Before making a purchase please
contact us via email or by phone, to request any other information
about the item that you might require.
In Store Return Policy: All
items purchased in Store are final sale. On Items such as bedding,
curtains, lamps, etc, we allow for a 24 hour trial period. You will
have 24 hours to bring the item to your home and check for matches to
your existing decor, in exchange you will leave a credit card number or a
check that will be charged or cashed if the item is not purchased or
returned to the store after 24 hours. Please do not confuse the website
return policy with the instore policy. * For authorization number please email customerservice@purplerosehome.com